Frequently Asked Questions (FAQs)
Products & Safety
Do your products contain any synthetic fragrances or synthetic preservatives?
Never. We are committed to using only natural, plant-based ingredients—no parabens, sulfates, synthetic dyes, or artificial fragrances.
Are your products safe during pregnancy?
Some ingredients, such as essential oils and herbs, may not be suitable during pregnancy. We recommend consulting with your healthcare provider before using any products while pregnant or nursing.
Are your products kid-safe or pet-safe?
Many of our products are family-friendly, but some essential oils and herbs should be used with caution around children and pets. Always keep products out of reach, and check with a vet or pediatrician for safety specifics.
Can I customize a product or gift box?
No, we currently do not offer customized products or gift boxes.
What’s the shelf life of your products?
Most products have a shelf life of 12–18 months. Store them in a cool, dry place away from direct sunlight to preserve quality.
Are your packaging materials eco-friendly?
Yes! To reduce waste and minimize our environmental impact, we reuse packaging materials sent to us by suppliers and donated by our community whenever possible.
Are your products gluten-free?
Yes, some of our products are gluten-free. Refer to the product description for these details.
Ordering & Shipping
Where do you ship?
We currently ship within the U.S., including Hawaii and Alaska.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping time varies by location, but most U.S. orders arrive within 3–7 business days.
Can I change or cancel my order?
If your order hasn’t been processed yet, we’re happy to make changes or cancel it. Please email us at mindfulessentials24@gmail.com as soon as possible.
Do you offer free shipping?
Yes, if the order is over $150.
Returns & Exchanges
What’s your return policy?
Due to the nature of our products and our commitment to maintaining the highest standards of safety and hygiene, we are currently unable to accept returns or exchanges.
What should I do if my order arrives damaged or I receive the incorrect product?
Please send a photo of the damaged item and packaging to mindfulessentials24@gmailcom and we’ll make it right.
Contact & Support
How can I get in touch?
You can email us at mindfulessentials24@gmail.com, or send us a message via Instagram (@mindful.essentials) or Facebook.
Do you offer wholesale or collaborations?
We do not offer wholesale at this time. If you are interested in a collaboration, please reach out to us via email at mindfulessentials24@gmail.com
